Welcome to the Essential Care online shop. You can purchase products directly from us in three ways: - Through our website which is secured by Worldpay
 proceed to checkout. Please note that Worldpay handles your credit card information on its secure server and we never see your payment details. - By pressing the 'print form' button at the bottom of the checkout page once you have assembled your order, and posting it to Essential Care, 26 James Carter Road, Mildenhall, Suffolk, IP28 7DE, together with a cheque payable to Essential Care.
- By telephoning or faxing us on +44 (0)1638 590474. However, we regret that we currently do not have manual card processing facilities, so your card details would be processed through our Worldpay facility.
Orders less than £30 are charged £2.95 for postage and packing. Orders over £30 are sent postage and packing free in the U.K. All orders sent by first class post carry a £1 surcharge. We are delighted to receive orders from outside the UK for which postage is charged at cost. Heavy parcels may be sent by parcel post (2-3 days delivery time) or courier depending on the weight. Please contact us if you have a question regarding our postage tariffs. We aim to process all orders within 2 working days, but during busy or holiday periods it may take a week for your order to reach you. Terms and Conditions CANCELLATION, RETURNS & EXCHANGES
You have the right to cancel your order. This right starts when you place your order and ends 7 working days after the day on which you receive your goods. If you wish to exercise your right to cancel, you can do so by sending a notice of your intention to cancel to Essential Care (Organics) Ltd, 25-26 James Carter Road, Mildenhall, Suffolk, IP28 7DE, or by email to info@essential-care.co.uk or by fax to 01638 590474. If you cancel and the goods have been dispatched, you will be responsible for the cost of returning the goods to us. Please do this as soon as possible. Where you have exercised your right to cancel, you are under a statutory duty to take reasonable care of the goods and return them to us in a saleable condition. We will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address. We strongly recommend that returns are sent by ‘registered delivery' and the original proof of posting is kept. DAMAGED GOODS
You should inspect the goods when you receive them for damage or defects. In the event that your order is incorrectly shipped or found to be damaged or defective, please contact us as soon as possible. The goods should be promptly sent back to us including the original invoice and packaging. We will then offer you a full refund or replacement including postage. Care of Your Products
Essential Care products are freshly prepared in small batches and carry a 'best before' date for guidance. Refrigeration is not necessary, but storing away from heat and closing lids fully after use will maximise the products' shelf-life. Privacy
We are committed to protecting your privacy. When you browse our site we do not collect any personal information about you. The only way we collect any personal information is if you knowingly give it to us when you place an order. We, of course, never disclose any information to third parties and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to let you know about our news and special offers. You can let us know at any time if you do not wish to receive emails from us. If you have any questions or comments about this, please contact us. Disclaimer
At the moment the law requires that unless a substance or product has a medical licence, no claim can be made as to its efficacy for a medical condition. Accordingly suggestions in our website catalogue are only intended as a helpful guide and are based on traditional use and current research. We formulate our products to be kind to sensitive skin. If in doubt, patch-testing on a small area of skin is recommended before use. |
